Winning Ways With Customers
Impress your customers with outstanding customer service.
All interactions with customers and external stakeholders are a form of transaction. This workshop is about keeping customer satisfaction front of mind with the end goal of selling an experience for repeat service. It’s also an opportunity to reflect on difficult customer situations. Our tutor will work alongside your service/sales representative to build personals SMART goals that will complement sales training and ideals for your organisation.
This workshop can be adapted and delivered specifically for your team at our campus or at your workplace. There is no extra fee, however a minimum of six participants is required.
On completion of this workshop, participants will be eligible to receive one of our digital badges which can be displayed on LinkedIn profiles or in email signatures. Find out more about these badges here: Displaying professional expertise with Ara’s digital badges - Ara
Who is it recommended for?
Retail staff, customer service representatives, receptionists/front of house staff.
Grow in these areas
- Identifying your customers
- Internal vs external customers
- Evaluating the current customer service standards
- Setting SMART goals
- Customer skills to generate business
- Barriers to customer service
- Difficult customer situations
Fee: $475 + GST
Available in: Christchurch and Timaru
| Information | |
|---|---|
| Course Code | DBCS001 |
| Estimated Time | 6 Hours |
Please note: You may be charged a portion of the Compulsory Student Services Fee that supports our services available to students. For full information on the Compulsory Student Services Fee, visit fees and finance.